FREQUENTLY  ASKED  QUESTIONS
                          (FAQ's)

​HOW DOES IT WORK?

Contact our office for an initial consultation during which we will enquire

about the following:                        Company and POC
                                                             Location of residence
                                                             Type of residence
                                                             Service desired
                                                             Time limits
If possible we will arrange a meeting with your representative at the residence to inspect the property so we can provide an estimate, arrange access, and schedule service.

NEMAC can dispatch a team of two or three professionals, depending on job

WHAT DO WE CHARGE?

and time constraints.  A two person team is billed at $59.00 / hour and a three person team is billed at $79.00 / hour.   The hourly rate includes personel, equipment and supplies.  A small surcharge is billed  if service is requested more than 15 miles FOB  in Thornton, CO. 
​​

WHEN ARE WE AVAILABLE?

Our regular work hours are Monday thru Saturday  8 am-6 pm.

However, we are available for emergency, night, and weekend service for a small surcharge.

NEMAC Professional Cleaning Service is bonded and insured.

DOES SOMEONE HAVE TO BE THERE?

Your representative is welcome and can be present during service, or if you prefer NEMAC has standard procedures for safe and secure key storage to gain access to the property. 

HOW DO WE BILL?

A one time cleaning service will be billed within 24 hours of completion of service

with payment due within 15 days.  A company with multiple services may request an end of month consolidated bill payable within 30 days.   We accept cash, check, MasterCard, and Visa. 

​WHAT KIND OF PRODUCTS DO WE USE?

NEMAC uses eco-friendly, green products, however if you

if you have a preferred product or equipment,  please bring this to our attention prior to the scheduled service.

​DO WE DO WINDOWS?

Yes, we do some inside windows....with the exception of high windows

requiring climbing or special equipment.  If you want high windows or the outside windows cleaned, we recommend you contact a professional window cleaning service which will be better equiped for the best value.

 IS YOUR WORK GUARANTEED?

YES.  We take pride in providing quality service to our clients.  Your

satisfaction is of the utmost importance to us so contact us within 24 hours of service so we can make arrangements to resolve any problems.